SHIPPING POLICY

Last Updated: October 26, 2026

This Shipping Policy explains the order processing, shipping, delivery, tracking, and related procedures for orders placed through carvexis.shop.

Store Operator: Cx & tekniq ApS
CVR Number: 33512082
Registered Business Address: Vallensbækvej 63, 1., 2625 Vallensbæk, Denmark
Email: cdsyhgb@gmail.com
Website: carvexis.shop

This policy applies to orders delivered to customers in Poland.

1. SHIPPING DESTINATION

We offer standard shipping for orders delivered to addresses within Poland.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We cannot be held responsible, to the extent permitted by applicable law, for delivery problems caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at:

Email: cdsyhgb@gmail.com

2. ORDER PROCESSING TIME

Order Processing Time: 0 business days.

No additional scheduled processing period is planned before the order enters the dispatch process.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

In exceptional circumstances, including operational disruptions, technical issues, or other unforeseen events, processing may be delayed. If we become aware of a significant delay, we will make reasonable efforts to inform the customer using the contact details provided with the order.

3. SHIPPING TRANSIT TIME

The estimated transit time for standard orders delivered to Poland is:

3–7 business days.

Transit time begins after the order has been handed over to the shipping carrier.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

The stated transit time is an estimate and may vary depending on the destination, carrier operations, and circumstances beyond our reasonable control.

4. TOTAL DELIVERY TIME

Our standard delivery estimates for Poland are as follows:

• Order processing: 0 business days

• Shipping transit: 3–7 business days

• Standard shipping cost: Free

The estimated delivery period is therefore based on the stated processing and transit times.

The delivery estimate is not a guarantee of delivery on a specific date. Actual delivery may be affected by exceptional circumstances beyond our reasonable control.

Nothing in this policy limits any mandatory delivery obligations or consumer rights under applicable law.

5. SHIPPING COST

Standard shipping for orders delivered to Poland is provided free of charge.

Standard shipping cost: PLN 0.

We do not charge an additional standard shipping, handling, or logistics fee for this service.

If an optional paid delivery service becomes available, its price and conditions will be clearly displayed before the customer completes the order. The customer must be able to make an informed choice before selecting such a service.

Any shipping charges applicable to a specific order will be disclosed before checkout is completed.

6. ORDER CONFIRMATION

After an order has been successfully placed, the customer may receive an order confirmation by email using the address provided during checkout.

We recommend checking the following information in the confirmation:

• Customer and recipient name

• Delivery address

• Products ordered

• Contact details

• Order number

If you identify an error, please contact us as soon as possible at cdsyhgb@gmail.com.

Because our standard processing time is 0 business days, we cannot guarantee that changes can be made after an order has been placed.

7. SHIPMENT TRACKING

Where tracking information is available for a shipment, tracking details may be provided to the customer electronically.

Tracking information may not become active immediately after a shipping label has been created. The carrier may need to physically receive the parcel and register it in its tracking system.

Consequently, there may be a delay between the creation of a shipping label and the first tracking update.

If tracking information does not appear after a reasonable period, please contact us at cdsyhgb@gmail.com and include your order number.

8. SHIPPING DELAYS

Although we aim to meet the estimated transit time of 3–7 business days, delays may occasionally occur due to circumstances such as:

• Unusually high shipping volumes

• Adverse weather conditions

• Public holidays

• Exceptional operational disruptions

• Technical problems experienced by the carrier

• Other circumstances beyond our reasonable control

These circumstances do not automatically restrict or exclude the customer's statutory rights.

If you believe your shipment has been significantly delayed, please contact us at:

Email: cdsyhgb@gmail.com

Please include your order number and any available tracking information so that we can investigate the situation.

9. UNDELIVERED OR LOST SHIPMENTS

If the tracking information indicates an unusual delay, or your shipment has not arrived within the expected delivery period, please contact us.

We will review the available shipping information and, where appropriate, investigate the matter with the relevant carrier.

After assessing the circumstances, we will propose an appropriate resolution in accordance with applicable law and the circumstances of the case.

Customers retain their statutory rights concerning non-delivery, including any applicable rights to require delivery, terminate the contract, or obtain a refund where legally justified.

10. DAMAGED SHIPMENTS

We recommend inspecting your order when it arrives.

If a product is:

• Damaged

• Defective

• Incomplete

• Different from the product ordered

please contact us as soon as possible at:

Email: cdsyhgb@gmail.com

Please provide your order number and a description of the problem.

We may ask you to provide photographs of the product, packaging, or shipping label to help us assess the situation.

After reviewing the case, we will inform you of the appropriate next steps and available resolution.

This procedure does not limit any statutory consumer rights concerning defective, damaged, incomplete, or incorrectly delivered goods. Where applicable law requires the seller to bear return or other costs, those requirements will apply.

11. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an address error before dispatch, please contact us immediately at:

Email: cdsyhgb@gmail.com

Because no additional processing period is scheduled, we cannot guarantee that an address change will be possible after an order has been placed.

If a shipment is returned because of an incorrect or incomplete address, we will contact the customer to discuss the available options.

Any additional costs or other consequences will be assessed in accordance with the circumstances and applicable consumer protection law. Nothing in this section excludes rights that cannot legally be waived.

12. UNCOLLECTED OR UNACCEPTED SHIPMENTS

If a customer does not collect or accept a shipment, or the carrier cannot complete delivery, the parcel may be returned to the sender or transferred to the carrier's distribution system.

In such circumstances, please contact us at:

Email: cdsyhgb@gmail.com

We will review the circumstances and inform the customer of the appropriate next steps.

Any refund, reshipping arrangement, or applicable costs will be assessed in accordance with the circumstances and applicable law.

This section does not restrict the customer's statutory rights, including any rights relating to withdrawal from the contract or non-delivery.

13. RISK OF LOSS OR DAMAGE

For consumer orders, the risk of loss of or damage to goods does not generally pass to the consumer merely because the goods have been handed over to a carrier.

Unless a statutory exception applies, the risk passes when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

If a shipment is lost or damaged during delivery, please contact us so that we can investigate the matter and arrange an appropriate resolution in accordance with applicable law.

14. RETURNS

We offer a 30-day return period for eligible products.

The 30-day period begins on the day the customer receives the last item in the order, where the order consists of multiple items delivered separately.

If the final day of this voluntary return period falls on a weekend or public holiday, we will extend the period to the next business day.

Our standard voluntary return conditions are:

• Return period: 30 days

• Start of the period: Receipt of the last item in the order

• Standard return shipping costs: Paid by the customer for voluntary returns, where permitted by law

• Restocking fee: 0%

• Direct exchanges: Not offered

Please contact us at cdsyhgb@gmail.com before sending a product back. We will provide the applicable return instructions.

For full details about eligibility, refunds, and the return procedure, please refer to our Return and Refund Policy.

Our voluntary 30-day return period does not replace, reduce, or restrict the statutory 14-day right of withdrawal available to eligible EU consumers.

15. DAMAGED, DEFECTIVE, OR INCORRECTLY DELIVERED GOODS

Products that arrive damaged, defective, incomplete, or different from those ordered are not automatically treated as ordinary voluntary returns.

Please contact us at cdsyhgb@gmail.com and provide your order number together with a description of the problem.

We will assess the circumstances and explain the appropriate procedure and available resolution.

Depending on the circumstances and applicable law, the resolution may include repair, replacement, delivery of missing items, a price reduction, a refund, or another legally appropriate remedy.

Any applicable statutory rights and remedies remain unaffected. In particular, customers will not be required to bear costs that the seller is legally required to pay.

16. EXCHANGES

We do not offer direct product exchanges as a standard service.

If you would like a different product or variant, the usual procedure is:

1. Contact us to request a return of the original product.

2. Follow the return instructions provided by our customer service team.

3. Once appropriate, place a separate order for the desired product or variant.

This procedure applies to ordinary voluntary returns and does not restrict statutory remedies for defective, damaged, or incorrectly delivered goods.

Any mandatory consumer rights under applicable law remain unaffected.

17. 14-DAY RIGHT OF WITHDRAWAL UNDER EU LAW

Consumers in Poland and other EU Member States generally have a statutory right to withdraw from eligible distance contracts within 14 days without giving a reason, subject to applicable legal exceptions.

For purchases of goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

Where an order consists of multiple items delivered separately, the applicable period generally begins when the consumer receives the last item.

Where the final day of the statutory withdrawal period falls on a non-working day, the deadline is extended in accordance with applicable law.

To exercise your right of withdrawal, please contact us at:

Email: cdsyhgb@gmail.com

For an ordinary withdrawal, the consumer is generally responsible for the direct cost of returning the goods if this responsibility was properly disclosed before purchase and applicable law permits it. Where the seller is legally responsible for return costs, the applicable legal requirements will apply.

The statutory right of withdrawal may be subject to specific legal exceptions, depending on the nature of the product and the circumstances of the purchase.

Our voluntary 30-day return period is additional to the statutory 14-day withdrawal right and does not limit any mandatory consumer protection rights.

Further information about EU withdrawal rights is available on the European Union's official consumer information website: https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_en.htm

18. CONSISTENCY OF SHIPPING INFORMATION

Shipping information displayed on our product pages, during checkout, and elsewhere on our website should be consistent with this Shipping Policy.

For deliveries to Poland, our standard shipping terms are:

• Order processing: 0 business days

• Shipping transit: 3–7 business days

• Standard shipping: Free

• Standard shipping cost: PLN 0

If you identify an inconsistency in our shipping information, please contact us at cdsyhgb@gmail.com so that we can investigate and correct it where necessary.

The shipping price and delivery estimates applicable to an individual order will be communicated before the order is completed.

19. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in our shipping services, legal requirements, or operational procedures.

The latest version will be published on this page together with the date of the most recent update.

Changes will not retroactively restrict customers' rights concerning orders already placed in a manner that conflicts with applicable law.

Customers are encouraged to review this page periodically for the latest shipping information.

20. CONTACT INFORMATION

If you have questions about shipping, delivery, tracking, or the status of an order, please contact us using the details below.

Online Store: carvexis.shop
Store Operator: Cx & tekniq ApS
CVR Number: 33512082
Registered Business Address: Vallensbækvej 63, 1., 2625 Vallensbæk, Denmark
Email: cdsyhgb@gmail.com

When contacting us about a specific order, please include your order number so that we can identify your request more efficiently.

We will review your inquiry and respond as soon as reasonably possible.

End of Shipping Policy