RETURN AND REFUND POLICY

Last Updated: October 26, 2026

This Return and Refund Policy applies to orders placed through the online store carvexis.shop.

Store Operator: Cx & tekniq ApS
CVR Number: 33512082
Registered Business Address: Vallensbækvej 63, 1., 2625 Vallensbæk, Denmark
Email: cdsyhgb@gmail.com
Website: carvexis.shop

This policy applies to orders delivered to customers in Poland.

1. 30-DAY RETURN PERIOD

We offer a 30-day voluntary return period for eligible products.

The 30-day period begins on the date the customer receives the last item in the order, where an order contains multiple items delivered separately.

If the final day of this voluntary return period falls on a weekend or public holiday, the period will extend to the next business day where applicable.

To request a return, please contact us before sending the product back:

Email: cdsyhgb@gmail.com

We recommend including the following information in your email:

• Order number

• Customer name

• Product you wish to return

• Reason for the return, if you wish to provide one

You are not required to provide a reason when exercising your statutory 14-day right of withdrawal.

Please contact us before shipping your return so that we can provide the appropriate instructions and help ensure that your return is correctly identified and processed.

2. RETURN ELIGIBILITY

For ordinary voluntary returns under our 30-day return policy, products should generally be:

• In the same condition as when received

• Unused, except to the extent reasonably necessary to inspect their nature, characteristics, and functionality

• Complete, including all accessories and components

• Returned in their original packaging where reasonably possible

We may ask you to provide your order number, receipt, or another reasonable proof of purchase.

These conditions do not limit statutory consumer rights relating to defective, damaged, incomplete, or incorrectly delivered goods.

Where permitted by applicable law, we may account for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

3. HOW TO RETURN A PRODUCT

Returns must be sent by post or a suitable shipping carrier.

Please contact us first at cdsyhgb@gmail.com. After receiving your request, we will provide the necessary return instructions, including the applicable return destination and shipping details.

We recommend using a shipping service that provides tracking and keeping your proof of shipment until the return process has been completed.

Please do not send products to the registered business address unless we have specifically confirmed that this is the correct return destination.

For statutory withdrawals, customers must return the goods within the applicable legal deadline. Contacting us in advance helps us provide instructions but does not replace the customer's obligation to exercise the right of withdrawal within the statutory period.

4. RETURN SHIPPING COSTS

For ordinary voluntary returns due to a change of mind or another reason not caused by a defect or error on our part, the customer is responsible for the direct return shipping costs, where permitted by applicable law and where this responsibility has been properly disclosed.

Restocking Fee: 0%.

We do not charge a separate restocking fee for returned products.

If a product is defective, damaged, incomplete, or incorrectly delivered, please contact us before returning it. We will assess the circumstances and explain the appropriate return procedure and resolution.

Where applicable law requires us to bear return shipping costs or other expenses, we will comply with those requirements.

Nothing in this section limits your statutory rights concerning defective or incorrectly delivered products.

5. DAMAGED, DEFECTIVE, OR INCORRECTLY DELIVERED PRODUCTS

We recommend inspecting your order as soon as reasonably possible after delivery.

If you discover that a product:

• Arrived damaged

• Is defective

• Does not correspond to the product ordered

• Is missing components or accessories

• Is otherwise not in conformity with the sales contract

please contact us at cdsyhgb@gmail.com.

Please include your order number and a description of the issue. We may ask you to provide photographs or other relevant information to help us assess the situation.

After reviewing your case, we will offer an appropriate resolution in accordance with applicable consumer protection law.

Depending on the circumstances and applicable legal requirements, the available remedy may include repair, replacement, delivery of missing items, a price reduction, a refund, or another legally required solution.

You will not be charged costs that we are legally required to bear.

Your statutory rights remain unaffected.

6. EXCHANGES

We do not offer direct product exchanges as a standard service.

If you would like a different product or variant, the usual procedure is:

1. Contact us to request a return of the original product.

2. Follow the return instructions provided by our customer service team.

3. Once the return has been appropriately processed, place a separate order for the desired product or variant.

This procedure helps us process orders, returns, and payments correctly.

The absence of a direct exchange service does not restrict your statutory rights or remedies concerning defective, damaged, or incorrectly delivered goods.

7. EU CONSUMERS' STATUTORY 14-DAY RIGHT OF WITHDRAWAL

Consumers in Poland and other European Union Member States generally have a statutory right to withdraw from an eligible online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For purchases of goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

If an order contains several items delivered separately, the applicable period generally begins when the consumer receives the last item.

To exercise your right of withdrawal, please contact us at:

Email: cdsyhgb@gmail.com

You must communicate your decision to withdraw from the contract through an unequivocal statement before the withdrawal period expires.

You may include the following information in your withdrawal request:

• Your name

• Order number

• Product or products concerned

• A clear statement that you wish to withdraw from the contract

You are not required to provide a reason.

After notifying us of your withdrawal, you must generally send the goods back without undue delay and no later than 14 days after informing us of your decision, subject to applicable law.

For an ordinary withdrawal, the consumer is generally responsible for the direct cost of returning the goods, provided this responsibility was properly disclosed and applicable law permits it.

Where required by law, we will reimburse the payments covered by the statutory right of withdrawal, including the cost of the least expensive standard delivery option offered at the time of purchase, if applicable.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first, as permitted by applicable law.

The statutory right of withdrawal may be subject to legal exceptions depending on the nature of the goods and the circumstances of the purchase.

Our voluntary 30-day return period is additional to the statutory 14-day right of withdrawal and does not replace, restrict, or reduce that right.

8. REFUNDS

Once we receive and inspect a returned product, we will inform you of the outcome of the return assessment where applicable.

For approved voluntary returns, our general target is to process the applicable refund within 10 business days after approval.

This is an internal processing target and does not extend or replace any mandatory statutory refund deadline.

For statutory withdrawals, refunds will be made within the time limits required by applicable consumer protection law.

Where legally required, we will reimburse the relevant payments using the original payment method, unless another method is agreed with the customer and permitted by law. We will not charge a fee for processing a refund.

If applicable law permits us to withhold reimbursement until the goods are returned or evidence of dispatch is provided, we may do so within the applicable legal limits.

Where the customer is legally entitled to reimbursement of the original standard delivery costs, those costs will be refunded to the extent required by law. Our standard shipping to Poland is currently free of charge.

The time required for a refund to appear in your account may also depend on your bank or payment service provider.

If you have received confirmation that a refund has been processed but the money has not appeared after a reasonable period, please contact us at:

Email: cdsyhgb@gmail.com

Please include your order number and any relevant refund confirmation.

9. RETURN FEES AND CONDITIONS SUMMARY

For convenience, our standard return terms are summarized below:

• Voluntary return period: 30 days

• Start of the voluntary return period: Receipt of the last item in the order

• Return method: Post or shipping carrier

• Standard return shipping costs for voluntary returns: Paid by the customer, where permitted by law

• Restocking fee: 0%

• Direct exchanges: Not offered

• Defective, damaged, or incorrectly delivered products: Assessed and resolved in accordance with applicable law

• EU statutory withdrawal right: Generally 14 days without giving a reason, subject to legal exceptions

• Order processing time: 1–3 business days

• Estimated shipping transit time: 3–7 business days

• Estimated total delivery time: 4–10 business days

• Standard shipping to Poland: Free of charge

This summary is provided for convenience. The full terms of this policy and applicable mandatory consumer protection law take precedence.

10. SHIPPING INFORMATION

For orders delivered to Poland, our standard shipping terms are:

• Order processing time: 1–3 business days

• Estimated shipping transit time: 3–7 business days

• Estimated total delivery time: 4–10 business days

• Standard shipping: Free of charge

• Standard shipping cost: PLN 0

Order processing begins after an order has been successfully placed. Processing and dispatch may take longer in exceptional circumstances, including public holidays, operational disruptions, or other unforeseen events.

The estimated shipping transit time begins when the order has been handed over to the shipping carrier.

The estimated total delivery time is based on the stated processing and transit periods. Actual delivery times may vary depending on carrier operations, public holidays, and other circumstances beyond our reasonable control.

These estimates do not limit any mandatory delivery obligations or statutory consumer rights.

For more information, please refer to our Shipping Policy on carvexis.shop.

The shipping information displayed on our website and during checkout should be consistent with the terms stated in our Shipping Policy.

11. CONTACT INFORMATION

If you have questions about returns, refunds, or your order, please contact us using the details below.

Online Store: carvexis.shop
Store Operator: Cx & tekniq ApS
CVR Number: 33512082
Registered Business Address: Vallensbækvej 63, 1., 2625 Vallensbæk, Denmark
Email: cdsyhgb@gmail.com

Please contact us before sending a product back so that we can provide the appropriate return instructions.

When contacting us about a specific order, include your order number to help us identify your request.

We will review your inquiry and respond as soon as reasonably possible.

End of Return and Refund Policy