FREQUENTLY ASKED QUESTIONS (FAQ)

1. What Is This Automotive Diagnostic Scanner Used For?

This diagnostic device is designed to check supported vehicle systems. Depending on the specific vehicle, it may support reading and clearing diagnostic trouble codes (DTCs), displaying live data, diagnosing selected systems, retrieving vehicle information, and identifying the Vehicle Identification Number (VIN).

Available functions may vary depending on the vehicle make, model, year of manufacture, and supported control units.

2. Is the Diagnostic Scanner Compatible with All Vehicles?

Compatibility depends on the vehicle make, model, year of manufacture, and diagnostic protocols.

Before placing an order, we recommend checking whether the diagnostic functions you require are supported by your vehicle.

If you have questions about compatibility, please contact us at cdsyhgb@gmail.com.

3. What Functions Does the Diagnostic Scanner Offer?

Depending on vehicle compatibility, the device may support functions such as:

• Reading diagnostic trouble codes (DTCs)

• Clearing supported fault codes

• Displaying live vehicle data

• Retrieving vehicle information

• VIN identification

• Selected service and system diagnostic functions

Not all functions are available for every vehicle. Please check the product description and compatibility information before purchasing.

4. Can the Diagnostic Scanner Be Updated?

If the specific device supports online updates, its diagnostic software may be updated through an available network connection, such as Wi-Fi.

The availability, frequency, and scope of updates depend on the device model and its software support.

Please refer to the relevant product description for details about supported update methods and requirements.

5. How Long Does Order Processing and Delivery Take?

For orders delivered to Poland, our standard delivery estimates are:

• Order processing time: 1–3 business days

• Shipping transit time: 3–7 business days

• Estimated total delivery time: 4–10 business days

• Standard shipping: Free of charge

Processing time begins after an order has been successfully placed. Shipping transit time begins when the order has been handed over to the shipping carrier.

These delivery times are estimates and may vary due to carrier operations, public holidays, or other unforeseen circumstances.

For more information, please refer to our Shipping Policy.

6. Can I Return a Product If It Does Not Meet My Expectations?

Yes. We offer a 30-day voluntary return period for eligible products.

The period begins on the day you receive the last item in your order if multiple items are delivered separately.

For ordinary voluntary returns:

• Return period: 30 days

• Return shipping costs: Paid by the customer, where permitted by law

• Restocking fee: 0%

Please contact us at cdsyhgb@gmail.com before returning a product to receive the appropriate instructions.

Our voluntary return policy does not replace or restrict your statutory consumer rights.

7. What Should I Do If My Product Is Damaged, Defective, or Incorrect?

If your product arrives damaged, is defective, is incomplete, or differs from the product you ordered, please contact us as soon as possible.

Email: cdsyhgb@gmail.com

Please provide your order number and a description of the issue. We may request photographs or additional information to help us assess the situation.

After reviewing your case, we will provide an appropriate resolution in accordance with applicable consumer protection law.

Your statutory rights concerning defective or non-conforming goods remain unaffected.

8. Do You Offer Exchanges, and Can I Withdraw from My Purchase?

We do not offer direct product exchanges as a standard service.

If you want a different product or variant, the usual procedure is to request a return of the original product, complete the return process, and place a new order.

Consumers in Poland and other European Union Member States generally have a statutory 14-day right of withdrawal for eligible online purchases, without giving a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at cdsyhgb@gmail.com before the statutory withdrawal period expires.

Our voluntary 30-day return period is additional to this statutory right.

9. How Can I Contact Customer Support?

If you have questions about a product, compatibility, an order, shipping, returns, or refunds, please contact us by email.

Online Store: carvexis.shop
Company: Cx & tekniq ApS
CVR Number: 33512082
Email: cdsyhgb@gmail.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

We will review your inquiry and respond as soon as reasonably possible.